Online Dispute Resolution (ODR)

Under Regulation (EU) no. 524/2013 of the European Parliament and of the Council, an online dispute resolution platform is available for consumers resident in the European Union.

ODR platform

You can submit your complaint directly on the European Commission's official platform:

ec.europa.eu/consumers/odr

Consumer arbitration bodies in Portugal

Alternatively, you may refer the dispute to a competent consumer arbitration centre in Portugal. The full list is available at consumidor.gov.pt.